Knowledge Centre
Case Study - Arriva PLC Transport Services
What do they do?
Arriva has operations around Europe, and has become a market leader in UK Public Transport, Bus and Coach Distribution and Motor Retailing. The second largest bus operator in the UK, Arriva carry over 250 million passengers per year in London.
Why did they need our help?
Arriva needed help in streamlining their accounts operation. It was taking staff an unacceptably long time to find filed documents, and this was having an impact on the time, space and budgets that were available for other uses.
How did we help them?
We suggested that Arriva use our Invoice Management service software supported by an outsourced document services contract.
What do they have to say about us?
"We were up and running in a few days and were impressed with the level of detail Bottomline (formerly HMSL) went into to explain how our information would be managed. It was reassuring to see their documentation covered areas such as data protection and security...We find Bottomline a very accessible organisation and easy to get on with. In fact we're so pleased with their service that they now process our Customer Invoicing.".
Ashim Bhattacharya, Financial Controller
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