Knowledge Centre
 Case Study - Hastings Direct
What do they do?
Hastings Direct is a major name in direct insurance for cars and motorbikes. It’s a subsidiary of one of the largest insurance companies in Japan and is 40% owned by Toyota.
Why did they need our help?
Hastings Direct urgently needed a new system to produce electronic forms. After evaluating six different software packages the company chose a Bottomline’s solution, which met all of the company’s pressing needs including flexibility and ease-of-use.
The company’s 30 electronic forms and standard letters are now designed and printed using Create!form® software.
How did we help them?
Telesales staff can now enter details on-screen while talking to
customers and then, using a Data Mapping feature, can print a complete pack of documents which only need the customer’s signature.
The company now easily designs and creates new forms when required and then stores them electronically, reducing the need to hold hard copies on-site.
What do they have to say about us?
“Flexibility, ease-of-use and speed are vital to our operations. We needed a solution that met these needs to ensure the business did not get clogged up by slow back office processes.
Back-office processes can now easily keep pace with changes in the product offerings and we are perfectly placed to respond with speed and efficiency to any sudden changes in the business.”
Andrew Bowen, IT Manager, Hastings Direct
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