Knowledge Centre
 Case Study - TDG
What do they do?
TDG is one of Europe’s leading supply chain management companies with over 6,500 employees across the UK and Europe.
Why did they need our help?
From their shared service centre on the outskirts of Manchester, TDG handle the majority of the back office functions for the group across the UK and Europe.
With around 8,000 suppliers submitting in excess of a quarter of a million invoices each year, the accounts payable workload is substantial and any efficiencies will have a significant effect on TDG’s costs.
How did we help them?
TDG has implemented Bottomline’s Transform Intelligent Capture Services to automate its accounts payable process.
Over the first 15 months they have seen their backlog of invoices awaiting resolution fall from around 7,500 to under 200.
The percentage of invoices that are processed without manual intervention (Straight Through Processing) has grown from under 20% to nearly 60% with scope for further improvement in the coming months.
Their accounts payable team has been reduced from 22 people to 14 and the individual contribution of each team member has increased in value to the business.
The time taken for invoices to become visible to the business has reduced from 6 days to 24 hours and those invoices are now visible to all relevant staff wherever they are geographically.
What do they have to say about us?
“When the service went live we had 7,500 invoices awaiting resolution, just over a year later we have only 180....”
Nigel Rouch, Senior Project Manager TDG
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