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18th May 2012

Bottomline Technologies Named 2012 Quality Service Provider of the Year
Wins Nutricia Quality Service Provider of the Year Award

PORTSMOUTH, N.H. – May 24, 2012 – Bottomline Technologies (NASDAQ: EPAY), a leading provider of cloud-based payment, invoice and banking solutions, has been named as the 'Nutricia Quality Service Provider of the Year' at the UK Customer Satisfaction Awards 2012. The Awards, sponsored by the Institute of Customer Service, highlight and reward organizations and individuals that have implemented successful customer service strategies.

The participants in this prestigious event include many of the largest companies in the world, with a number of well-known businesses such as BMW, Virgin Media, LV=, BT Group, Barclays, Asda and Sainsburys named as finalists this year.

"As a company, we pride ourselves on the quality and delivery of our customer service, which is a fundamental part of our corporate objectives," said Rob Eberle, President and Chief Executive Officer of Bottomline Technologies. "Winning this prestigious award is a great achievement for Bottomline, and reflects our commitment to ensuring that our customers' needs are always met through our C1 First Class Customer Care program."

Jo Causon, Chief Executive at the Institute, comments "In these uncertain economic times Bottomline Technologies has shown that their organization is committed to their customers at the very highest level. They are differentiating through service, placing customers at the heart of their business strategy and securing a bright future for their employees by doing so."

About Bottomline Technologies
Bottomline Technologies (NASDAQ: EPAY) provides cloud-based payment, invoice and banking solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust Bottomline to meet their needs for cost reduction, competitive differentiation and optimization of working capital. Headquartered in the United States, Bottomline also maintains offices in Europe and Asia-Pacific. For more information, visit www.bottomline.com.

About the Institute of Customer Service
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead and raise customer service performance and professionalism.

It is the authoritative voice of customer service and a catalyst for all those whose focus is on the delivery of world-class service experiences.

The Institute is a membership body with a community of more than 370 organisational members - from the private, public and third sectors - and around 7,000 individual memberships.


Bottomline Technologies and the Bottomline Technologies logo are trademarks of Bottomline Technologies (de), Inc. which may be registered in certain jurisdictions. All other brand/product names may be trademarks of their respective owners.

This press release may contain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements that are not statements of historical fact (including but not limited to statements containing the words "will", "believes," "plans," "anticipates," "expects," "look forward", "estimates" and similar expressions) should be considered to be forward-looking statements. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including but not limited to competition, market demand, technological change, strategic relationships, recent acquisitions, international operations and general economic conditions. For additional discussion of these and other factors that could impact Bottomline Technologies' financial results, refer to the company's Form 10-K for the fiscal year ended June 30, 2011 and any subsequently filed Form 10-Qs, Form 8-Ks or amendments thereto. Any forward-looking statements represent our views only as of today and should not be relied upon as representing our views as of any subsequent date. We do not assume any obligation to update any forward-looking statements.

Company Contact:
Lara Mataac
Bottomline Technologies


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