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Professional Services
 
Overview

Bottomline Technologies’ enterprise solutions offer significant benefits to organisations in automating accounts payable processes, from purchase through to payment. Our Professional Services enable users to get the maximum benefit from their solutions, regardless of the size or type of their organisation.

Bottomline Professional Services offers customers expert assistance in two areas: Consultancy Services and Support Services. These can be engaged together or as standalone elements to suit an organisation’s needs.

Professional Services benefits

Bottomline Professional Services enable customers to:

  • Free up staff to focus on more business-critical tasks
  • Optimise existing investments
  • Receive on-site training from our experts with a view to delivering frontline support
  • Benefit from THE world leading expertise of our staff



Consultancy Services

Our Consultancy Services can add significant value to the way your accounts payable system runs.

For example, our system / performance audits can optimise the running of your accounts payable system. If you opt for an audit, our expert engineers will make a site visit to analyse your system performance and will suggest ways to improve its operation. We can then return to implement recommended changes.

Our Consultancy Services include the following elements:

  • Business process review & recommendation
  • Education
  • Disaster recovery testing & documentation
  • Technical consultancy
  • Database archive / purge configuration
  • Bespoke development
  • Business procedure documentation
  • Business consultancy
  • Project management


SWIFT Consulting Services

We have a highly accredited team of SWIFT Certified Consultants providing services and expertise in support of clients' initiatives as part of or independently from other vendors' products and services. 

When it comes to migrations or upgrades, you can be assured that the team will be well prepared, and have the experience required to help customers make the work as seamless and 'hassle free' as possible.

Our consultancy is often packaged into a support consultancy agreement such as SystemCare, but can also be purchased as ad-hoc or bespoke consultancy time without access to our support centre.

We are justifiably proud of our consultants, who are all highly technically qualified on operating environments, SWIFT systems, and on peripheral software products, firewalls and routers. SWIFT maintain a constant program of assessment and re-certification, and our consultants always undertake to maintain or exceed SWIFT’s stringent qualifications.

Our consultants and account managers are also qualified in SWIFTNet Solutions in order to promote, implement and support SWIFT’s financial service offerings in areas such as payments & cash management, treasury & derivatives, trade, securities pre-trade/trade, pre-settlement, clearing & settlement, custody and reporting.

To view the number of SWIFT Certified Consultants that cross the entire SWIFTNet Infrastructure family, the underlying technology platforms and all of the business solutions enabled by SWIFT, click here 



 

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