Support Services Overview
Our Support Services are ideal if you are looking to remove the daily responsibility of managing your solution. Our experts will run your day-to-day processes, enabling you to concentrate on more business-critical tasks.
Our Support Services include the following elements:
- Back-up and recovery process audits
- Index resizing
- Table monitoring
- Error log monitoring
- Performance tuning
- Extended Service Level Agreements
- Technical Account Management
- Managed services
A service level to suit all needs
We operate four levels of Support Service. Each one is tailored to meet an organisation’s specific needs.
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Bronze |
A Support agent will proactively monitor the customer’s server monthly, and take any preventative actions necessary to avoid problems developing. |
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Silver |
As Bronze above, but with fortnightly proactive monitoring for additional peace of mind.
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Gold |
Weekly proactive monitoring through remote access ensures that systems are kept running at peak performance.
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Platinum |
For the most critical installations, a dedicated Senior Technical Consultant is constantly on-site, maintaining continual proactive monitoring to minimise performance issues. |
Overview | Consultancy Services
