Our Support Services are ideal if you are looking to remove the daily responsibility of managing your solution. With PremiumCare, our experts will run your day-to-day processes, enabling you to concentrate on more business-critical tasks.

Our Support Services include the following elements:

• Back-up and recovery process audits
• Index resizing
• Table monitoring
• Error log monitoring
• Performance tuning
• Extended Service Level Agreements
• Technical Account Management
• Managed services

Working closely with SWIFT, we have created SystemCare, a pre-planned preventative maintenance program to meet our clients' ongoing need for advice, technical consultancy and support. Many companies lack dedicated specialist in-house resources to adequately manage all aspects of their SWIFT infrastructure. That's why nearly 100 clients trust our SystemCare for on-going maintenance and active management of their SWIFT support requirements.

SystemCare includes a specific number of on-site consultancy days tailored to your individual requirements, as well as access to technical resources through our dedicated Call Centre. SystemCare Consultancy time is offered at a discounted rate, with time on-site booked by the hour.

Our long history of working with SWIFT, based on 300+ installations has given us a unique insight into how to efficiently and effectively implement, manage and maintain your SWIFT connectivity and infrastructure.

Our SystemCare package provides a pro-active management program for a client's SWIFT environment. Through a defined number of consultancy days, the service can be tailored to meet each customer's needs.

The consultancy days may be allocated to perform a variety of tasks, some examples of which are detailed below. This list may be useful to calculate an approximate number of days required over the duration of an Agreement, but is by no means exclusive.