Support
 FormScape Self-Service Portal
Supporting Customer Productivity through Quality and Operational Excellence
FormScape Self-Service Portal enables authorised users to quickly review, update and submit issues. Support Alerts, product patches, documentation, technical bulletins and FAQs are also available.
To access Self-Service Portal, click here.
FormScape Support Services: Basic and Premium Packages
| Basic Service |
Premium Service
(Basic plus the following:) |
| Phone, email and Web support |
24x7 critical coverage
for production stop issues |
|
| Regular support hours |
Global support |
|
Upgrades, patches
and service packs |
Dedicated hotline |
|
| Customer Care Program |
Annual Health Check
(T&E not included) |
|
FormScape Product Support Services provide the following core support to all customers with a current maintenance agreement. Additional services are reflected within the different contracts available.
Software Support Services
- Problem tracking and diagnosis
- Bug reporting
Support Availability
- Resolution of software issues
- Normal business hours (8-5pm) or around the clock (24x7)
Documentation
- Applicable software release notes
- Revised electronic product manuals
|
