Bottomline Technologies - Financial Process Automation

Visit Our Global Sites:

Search Bottomline:

Support Home

Formscape Self-Service Portal

Support

Overview

Our Support Services are ideal if you are looking to remove the daily responsibility of managing your solution. With PremiumCare, our experts will run your day-to-day processes, enabling you to concentrate on more business-critical tasks.

Our Support Services include the following elements:

	Back-up and recovery process audits
	Index resizing
	Table monitoring
	Error log monitoring
	Performance tuning
	Extended Service Level Agreements
	Technical Account Management
	Managed services

Do you need support?

Our support team is waiting to hear your comments and answer your queries, so please get in touch:

Logging a support issue online

Access our self-service support portal:
Click here to log a support issue

If you would like to use the self-service portal but do not currently have a login, please contact:
emea-support@bottomline.com

Tel: 0870 081 8250
Fax: 0870 081 8280
Email: emea-support@bottomline.com

If you are calling from outside the UK,
please dial + 44 118 925 8250

Hours of cover
Monday to Thursday 8.00am - 5.30pm
Friday 8.00am - 5pm

Additional support for live Bacs transmissions is available Monday-Friday 8.00am - 10.30pm

Product updates

For Paybase, WebSeries, WinBacs, ISCD, Bacs-IP from HSBC, Direct-IP, Bankscan and Microbank product updates please click here.

Guardian

Working closely with SWIFT, we have created Guardian, a pre-planned preventative maintenance program to meet our clients' ongoing need for advice, technical consultancy and support.

Learn more >