Do you need support? Contact us now.

We are committed to providing excellent customer service.

Our support team are waiting to hear your comments or answer any queries you may have, so please do get in touch: 

Tel: 0870 081 8250
Fax: 0870 081 8280

email: Emea-support@bottomline.com

To access our Knowledge Base click here.

If you are calling from outside the UK, please dial + 44 118 925 8250

Hours of cover
Monday to Thursday 8.30am - 5.30pm
Friday 8.30am - 5pm

Additional support for BACS transmissions is available Monday- Friday 8.30am - 9.00pm.


FormScape Support

For FormScape support please call
Tel :  0870 081 8250
Email : formscape_support@bottomline.com

To access the FormScape Customer Care Portal click here

Hours of cover
Monday to Friday 9.00am - 5.30pm


Product Updates
For Paybase, WebSeries, WinBACS-IP, ISCD, BACS-IP from HSBC, Direct-IP, Bankscan and Microbank product updates please click here.


Self-Service Portals
To enter our customer self-service portal please click here.
e-mail: Emea-support@bottomline.com.